Are you inadvertently creating unethical products?

As UXers, we’re here to champion the user in our projects, but do we really champion the user’s needs? Within our product teams we strive to create great user experiences, typically we test out new concepts with our users, observe their behaviour, consolidate the data and use the insights to push the needle ever further […]

Experience Design Masterclass: Disneyland vs Legoland

Last year we visited two theme parks with the kids, Disneyland Paris and Legoland Windsor. Cue a blog post on dissecting the theme park experiences, how the detail really matters and some of the great service design elements that have been deployed to maximise fun and reduce tedium. Before we go further in my opinion […]

A real world strategy for building accessible products

Outlined in this post is a flexible and actionable strategy for accessibility governance across product teams – suitable for start-ups to multi-billion dollar enterprises. Once your organisation decides to embrace accessible design and development, you’ve only just fought the first part of the battle. The next challenge it to get this thinking disseminated through to […]

What can be done to ensure that technology truly improves learning outcomes

One of the biggest problem facing education technology today is the way in which existing learning materials are translated onto new technology platforms, without real consideration for the “baggage” technology brings along. Technology brings a lot of extra baggage Let’s take the example of the humble text book – we’ve modernised this learning delivery mechanism, […]

Job stories, and the value proposition

I’m currently in the process of creating a new product (mobile app) from scratch, and decided that being the product designer, this would be a good opportunity to trial out job stories. Here are my two cents on using them and incorporating them into the overall product development cycle. If you’re not familiar with job stories, the following post […]

A strategy for building custom accessible widgets

As a UX Designer does it matter if you create custom styled form widgets for your web sites/apps? What are the risks and implications of creating these? We’ve now reached a point where the online user experience has become a key differentiating factor between very similar online products and services, in a very saturated marketplace. With each […]